Five Things you should know…
1) PRICE IS NOT THE WAY TO CHOOSE A SHOP
In most transactions, we are accustomed to making decisions based on price. In the collision repair industry, even though it may appear that all things are equal there can be very big differences.
Does the shop you are choosing have manufacturer-trained technicians? Many vehicle manufacturers offer specific training for their vehicles. It is very expensive to buy the equipment and train technicians at the manufacturers facilities. However, with new technology and materials being introduced daily, it is critical that the technicians stay abreast of industry changes.
I-CAR Gold- this is the industries most widely-accepted training standard. This certification should be a minimum expectation from any facility. Most shops will display their I-CAR Gold certification. If the shop does not have this displayed, I would ask to see it. If a shop cannot provide this certification, they do not meet the minimum industry standards.
3) SOURCE FOR REPAIR STANDARDS
You want to use a shop that subscribes to the latest publications from the manufacturer. This is a computer database that allows the shop to research exactly the way the manufacturer wants the car repaired. Most cars today are engineered to collapse in a certain way and in a certain time sequence, to ensure that the airbags deploy properly, causing no harm to the driver/passenger. This critical process should not be guessed at! Ask your shop where they get factory information to repair vehicles. If they tell you their technicians have been doing it for years and know how to do the repair, you should continue your search. No one has enough knowledge to know all of the manufacturers’ factory specifications without research. Oddly enough, only 5% of the industry actually subscribes to the complete database to repair a vehicle and dealers do not provide this information. If you’re told that, it’s just not accurate.
Repairing modern vehicles back to factory specification requires an array of expensive equipment. The shop you choose should have at minimum mig welders, inverter welders, and a frame rack and down draft paint booth with the capability of force curing your paint. Repair facilities not employing these systems may result in sub-par repairs.
5) RELATIONSHIPS WITH INSURANCE CARRIERS
Almost every shop will tell you they take any insurance. The problem is delays that may occur. It can take days or weeks of additional time to process your vehicle if the shop is not accustomed to dealing with particular insurance companies. Most insurance companies develop relationships with the larger shop groups over years of working together. These relationships are based upon years of earned trust.
Collision Pros Repair Centers meet the standards outlined above for training, equipment and manufacturer industry benchmarks. We bring over 25 years of insurance industry relationships to each repair.