Phone: 530-893-2222
Fax: 530-893-4425
Hours: Mon-Fri: 7:30-5:30
Cities served: Chico, Hamilton City, Los Molinos, Durham, Orland and Corning, Greenville, Quincy, Yankee Hill, Magalia, Oroville, Concow, Marysville, Yuba City, Red Bluff, Linda, and South Yuba City
In 2014 Collision Pros acquired Auto Body Specialties which had been servicing the Chico market for over 25 years. We provided additional training, brought in the latest auto body equipment and now hold more factory certifications than any other body shop in Chico. We continue to grow and support the Chico community. Chico is managed by Ty Stowers.
Social Rating
4.6
Based on 162 reviews
Collision Pros - Chico
4.6
John R.
19:52 07 Oct 19
Very good service. All promises kept. I feel like the manager was very attentive to my needs and helped out a lot. The staff gave me information about my...
Francisco C.
19:58 03 Oct 19
This place did amazing work! After being the victim of a car accident. Chico Collision Pros repaired my car beyond my expectation and even washed it. Chico...
T. H.
03:24 28 Sep 19
Absolutely wonderful staff and personnel I can NEVER say thank you enough for everything.
Danielle A.
19:30 23 Aug 19
Excellent, thorough job. The staff clearly has high standards and a strong work ethic. Ty went above and beyond.
Tye G.
01:03 22 Aug 19
Wow ! Took my truck in to get it paint matched and a spectacular job:) definitely recommend these guys!
Eric B.
18:20 01 Aug 19
They did an excellent job fixing my wife’s car after we were rear ended by a drunk driver on July 4th. They are very professional and top notch!
Joe W.
20:47 31 Jul 19
Horrible place and they recommend accurate auto which is another horrible shop the mechanic there sleep with my wife in the bathroom
Stuart H.
14:41 30 Jul 19
They have had our van for nearly weeks to repair some auto body damage. We originally were told 1 week, then it was another week, then it was another week....
Kjell J.
00:46 20 Jul 19
Toni N.
21:30 11 Jul 19
Friendly helpful and courteous staff
Jose G.
18:24 24 Jun 19
I dropped off my car on Monday, received a call on Friday that my car was ready, I live 45 minutes away so i couldn't show up that day. I didn't show up until Monday morning after working a long 12 hour graveyard shift just for them to tell me that my car wasn't even ready. They told me it will be ready on Tuesday morning. I called in the morning, I was told it wasn't going to be ready until Tuesday 5pm. I picked up my car late Tuesday night then they handed me the keys to the wrong car, a week went by and I noticed my license plate was missing. They never put my license plate back or never called me about it. The work was great but I won't go back there
Georgette C.
20:40 21 Jun 19
Joni Flucard S.
19:25 21 Jun 19
Meghan G.
06:27 21 Jun 19
We had to use them through our insurance on two separate occasions. They were always nice, quick, and made sure their work spoke for itself. They were very easy to communicate with and deal with in general. Our rental car person met us there for pick up and drop off. Over all amazing experiences with this company.
LaDonna H.
18:37 17 Jun 19
Derek B.
19:20 14 Jun 19
Luis R.
00:15 14 Jun 19
Moshe M.
23:40 12 Jun 19
Carissa D.
01:39 06 Jun 19
Kevin was great! Picked up my car washed and clean, it’s was super dirty! Some of the other front end employees may need a little work tho 🙂 all in all a great first experience, thanks!
Lori M.
16:02 25 May 19
Really easy to work with, frequent communication throughout the process, clean and welcoming waiting room.
Marco C.
02:47 24 May 19
Just had my 2018 Silverado font end replaced due to an accident from the other driver. Got it in and fully replaced in under 3 days, I think that deserves a 5 star review. Collision Pros did a super job on communication and always updated me with the progress.
Jill Van der H.
02:42 18 May 19
The staff was very professional and kept me informed of the progress on my car. I dropped it off to have the bumper replaced which of course they did, however, they made the entire car look like new. The interior and exterior were washed and buffed. This place is amazing-they go way beyond a minimum effort in what they do.
William A.
23:33 17 May 19
L Ann B.
14:38 11 May 19
My car is perfect... can't tell where damage was. Beautiful job. Great people....couldn't be happier.
Maddie H
01:29 10 May 19
Dianna G.
20:16 22 Apr 19
They did a great job!
Zachary M.
17:02 19 Apr 19
So I was backed into by someone and was sent here by their insurance to replace my driver's side headlight. First of all, they kept my car a week longer than they told me they would need it, supposedly because these idiots sent the parts to their HQ instead of their shop. They replaced my headlight with what looks like a junkyard fix. Looks worse than my busted light. The mounting was not repaired so the light is slightly crooked compared to the passenger side. On top of all of that my cars battery is dead as I get in the car to take it home so they had to jump me. Seriously the worst auto experience I've had. Not to mention they charged twice as much for the cost of one headlight when I could have done both headlights myself for half the price they charged for one. Highly recommend never going here and I hope people read this.
Pat H.
15:07 19 Apr 19
Excellent customer service, GREAT COMMUNICATION, coordination, and their quality of work is outstanding.
Mollie C.
00:42 19 Apr 19
Everyone there did a great job communicating with me the entire process, so I was never left guessing what was happening with my car. They are very detailed and make sure everything is as it should be when you pick it up.
Corey J.
16:30 16 Apr 19
Fixed my whip quick. In and out was fast.
Denise M.
19:34 10 Apr 19
Tim P.
01:17 07 Apr 19
This is a revised review as previously I gave a negative one. The owner, manager and staff have been wonderful in working through the bumps in the road that...
Shawna H.
23:59 05 Apr 19
The service was great and they communicated very well. Thanks again for great service!
Ray L.
22:41 05 Apr 19
Collision Pros is By far one of the best place to go for exterior car repair/repaint. Their customer support is superb and the work they do on cars is amazing. Thank you Collision Pros team.
Amit R.
01:06 05 Apr 19
Great experience. Very good customer service and follow up. Cost was almost half the quote from another body shop in town. Did the repair in three days. The other shop was going to take 2-3 weeks.
Ernie P.
19:22 25 Mar 19
I was impressed by the whole experience. The job was handled well and professionally. I am very happy with the results. Looks like new.
latanya D.
20:38 24 Mar 19
Collusion Pro’s is a highly recommended place to go for car repairs. No stress, professional and courteous staff. They kept me informed every step of the way if there were any changes or concerns. Most importantly the did a phenomenal job in a quick and timely manner.
Bailey A.
22:14 22 Mar 19
Debra E.
20:52 20 Mar 19
Can't wait to get car repaired. They did an excellent job last time
Amissa V.
15:53 19 Mar 19
They are a great place with friendly staff. I had a hard time finding a rental car while they a had my truck and Mariah booked me one within minutes. I was so grateful. Thank you so much for taking care of my truck. I would definitely go to them again.
Jennifer c
02:16 19 Mar 19
Christine S.
16:07 18 Mar 19
This is the second car I have chosen to have fixed with them and as always my cat is fixed just as I expected. Thank you!
Tiffany H.
00:23 16 Mar 19
Everyone was so nice and professional. Mariah you rock! Thank you for making a stressful situation so much easier! My car looks brand new!
corinne P.
00:43 13 Mar 19
Professional, great communication and completed the job in a timely manner. I have used collision pro Chico several times and am always satisfied. They worked with my insurance and made a not fun matter easy!! I highly recommend collision pro.
Lindsay A.
01:18 09 Mar 19
Excellent service!! All staff were super welcoming and helpful! Answered every and any question I had right away. Awesome with keeping in touch with you on updates on the services you are receiving. Great place!!
Chris L
00:50 09 Mar 19
Great work and awesome customer service. Thank you collision pros.
lee J.
00:50 08 Mar 19
From the start, clusian pros were very professional and very diligent ... Worked well with my insurance company.. I was very impressed with the quality of their service and I would recommend them to anyone who wants the best work done by total professionals. Thank you again. Lee mark Jones -Realtor and customer.
Veronica V
02:21 07 Mar 19
I went in today for a dent on my car door. I have a 2017 Nissan Altima SV. I left my car and got it back that same day in the afternoon! The dent on the door was removed and it looks amazing! Fast and Friendly Service! Definitely recommend!
Jean M.
03:13 01 Mar 19
Staff very professional and customer service oriented. Very helpful.Car looks just like new. Service was fast and efficient.
Zachary W.
02:50 01 Mar 19
This was a very good experience in a bad situation. The staff was fast and friendly and did great work. We were able to do everything at the shop including picking up and dropping off the rental car. This will be our shop for life now.
Mike P.
00:55 21 Feb 19
Very courteous and friendly people to deal with from start to finish. I like that they kept me informed of every delay. I did not have to call them to check on my vehicle they always called me. This company is very professional and my repairs were done with Excellency. I definitely would recommend them
Charles S.
02:00 19 Feb 19
Stephanie at Collison Pros was great. She explained everything very well, and she kept me updated throughout the process. The work was completed quickly and well.
phillip H.
00:21 19 Feb 19
If you're looking for an auto body repair shop I would highly recommend collision pros. Friendly professional staff, the quality of work was excellent. Great communication and I wasn't expecting my vehicle to be so clean inside and out afterwards.
Rinee B.
18:21 15 Feb 19
Vanessa S.
17:54 13 Feb 19
Brad is an exceptional shop manager. After a rough start with this shop and a lot of miscommunications, he remedied the issue and took total care of me and my car. Thank you Brad for being so flexible and standing by your promise to make things right.
Matt A
14:50 09 Feb 19
Had my bumper replaced from a minor collision. They accidentally scheduled me for a month out instead of a week. When they realized this, they immediately made room in their schedule for me and got me in that day. Professional environment. The work turned out great and they washed my car inside and out before returning it to me.
Donna Sue Midwell Mandernacht V.
16:42 08 Feb 19
From the minute I walked in the door everyone was so helpful with the process of evaluating the damage to my car. Helping me get a rental car. Keeping me updated on my car.Unfortunately my car was not fixable. Thank you each one of you for helping me through this process. Yes I would definitely recommend Collision Pros.
roger B.
20:12 28 Jan 19
my truck experienced a issue with the repair work, collision pros at their expense lived up to their warranty at no additional charge to me. they went above and beyond to be honorable and make things right. I have no reason to complain and every reason to refer them.
John H.
11:04 27 Jan 19
At least they gave me a quote as a walk in. However, the guy inspecting my car must have not been listening to what I was telling him or didnt care and...
Paige A.
20:06 25 Jan 19
Wonderful people!! And always get the job done and they do it right!! Will always come back!!
Alicia D.
19:13 24 Jan 19
Unfortunately I have had to use Collision Pro’s several times. But I am so happy with them each time. Office staff is awesome, Tamara is awesome she is very knowledgeable. I’m so glad that it has been Collision Pro’s who have always worked on my cars. My car always looks beautiful again
Joel S.
00:39 22 Jan 19
Felton P.
21:51 19 Jan 19
Have had several vehicles repaired here. Service was spot on each time which is why I've always come back when a vehicle needed repairs. Last time around though was not as smooth as previous experiences, there were a few bumps that made the process less than desirable. My reason for leaving 5 stars was how those hiccups were handled. Being in the service industry for over 2 decades I know that things will go wrong at times, but the most important thing is how those issues are resolved. In this instance they were handled quickly & professionally; and it was very much appreciated.
Naomi W.
18:12 17 Jan 19
Collision Pros is amazing! The whole process was quick and easy... they kept me up to date on everything. My vehicle looks great .... Thank You!
jenny G.
01:10 11 Jan 19
Ellen W.
01:11 08 Jan 19
My experience with Collision Pro has been phenomenal, Tamara has been an absolute delight to work with and flexible to my needs. The work on the car is fantastic and the whole experience has revived my hope in the customer service experience!!! Thank you Collision Pro!!
Maureen M.
15:42 07 Jan 19
Celeste P.
16:43 04 Jan 19
With my crazy up and down schedule they were very helpful and worked with me to give me the best times that worked for me. They as will provided excellent customer service. It was a pleasure to be able to know that my car was getting taken care of through them. They would give me updates when I called. I would definitely recommend this place to everyone.
Joseph D
21:37 02 Jan 19
Heather and the claims handling people are great. I did have to wait an extra week or so with the holidays and a defective part being delivered and re ordered. When I did pick it up a few little things werent done right so they had to keep it over the weekend but they got me a rental quickly and took care of it. The car looks good. I'm guessing with body work you should give them/yourself some leeway with the estimated time to repair. Nothing is engraved in stone. All in all, I'd recommend collision pros to friends and family.
darrel W.
00:43 02 Jan 19
Michaeli A.
21:20 31 Dec 18
I experienced being a victim of my first hit and run and I could not have been taken care of better than I was at collision pros. They were welcoming, friendly, and sympathetic. I was blown away with the results my car looks amazing as if nothing ever happened. They took great care of my car and cleaned the inside and outside as well. They are amazing
Courtney S.
01:52 29 Dec 18
omar L.
21:49 28 Dec 18
They were very accommodating and courteous. The process was so easy for me. I will and have recommended this company. I felt very informed and felt very comfortable asking questions. Thank you for your customer service. Your company was one of the best that I've experienced!
David B.
21:27 28 Dec 18
Nice helpful up front staff. Repaired issues with left/right electric windows perfectly and sealed broken sunroof so it would not leak. However, door handle stuck after they were done. When I came back I was told it was a “non-standard part” that had been shaved down so they could not do anything. Well, they were right it has been shaved down but as it was the same part on other door and “holding clips” fit perfectly I have a hard time believing the part is non-standard. Regardless, I expect the door to be returned in the same condition I left it in, regardless if parts are standard or not. However, when the repair person returned vehicle he had fixed the issue even though I was told they would not. Tempted to give them4 stars, but since what you do matters more than what you say, I’ve given them 5 stars.
Kelly N.
20:44 28 Dec 18
Deb G.
04:43 19 Oct 18
Very professional, friendly staff. Lifetime warranty on repairs. If you have any issues they will absolutely fix what you need without a hassel. I highly recommend this shop for your auto body needs!
Benjamin S.
06:54 04 Oct 18
Early this year, after my car was in an accident, after trying several other shops and getting the run around, I tried Collision Pros. Within minutes, my car was assessed, insurance was notified, and the process had begun. Rebecca and Tamara had everything under control, and Rebecca even arranged for a rental car! I was blown away. This is what doing it right looks like.
Kellie L.
19:17 29 Aug 18
Great customer service! Fantastic work!
Holly J.
18:23 22 Aug 18
I had a great experience at Collision Pros. They were very organized and provided me with detailed information and updates. Tamora was friendly, professional, and helpful. Every member of their staff that I came in contact with greeted me with a friendly smile and asked if I'd been helped. My vehicle was ready on time and looked great! Collision Pros not only repaired the damage to my vehicle, they made my 10 year old Jeep with 126K miles looks like new. Thank you!
Victoria G.
22:42 06 Jun 18
What a great team they have at collision pros. Tamara especially was very informative and kept me updated and involved. I felt like I had a personal assistant! I could not have had a better experience. They take care of everything!! It really was such great work and they made it so easy with my schedule. Thanks collision pros!!!
Ray Q.
19:28 27 Feb 18
Great team to work with and flexible with options for fixing up my car damage. Work completed on time and cost came in as expected from the quote so the Collision Pros team was spot on with the costs. This was the second car they fixed up for me so I can highly recommend as a repeat customer.
Shawn K.
17:18 23 Feb 18
A dear hit me, yes it ran right at my car. I had a significant amount of damage. Tamara, Mariah and Brad were a great help. I was kept in the loop there were no surprises, my car looks great. Not only did the process go smoothly the customer service was excellent. My call was always returned and many times it was them calling me to give me a status update. I strongly recommend Collision Pros to anyone in need of their services. You will not be disappointed. Thank you Collision Pros for everything you did for me and my family to get our car back to perfect!
Carol S.
03:39 23 Feb 18
I had a wonderful experience. This is our second visit. We returned because the first was excellent. Again everyone worked together and were consistent in their message to me about what to expect and when work would be complete. The work was perfection. They were incredibly thorough and made sure I knew exactly what work would be done. I like their guarantee of satisfaction even after I drive it home and find a question. I'll return and send my friends.
ava H.
20:51 07 Feb 18
Got the job finished on time. Driver's side seat smells like paint thinner and my left driver side rim with paste all over it other wise very professional and a great job with the body work.
Bradey B.
00:03 03 Feb 18
Michael D
07:03 31 Jan 18
Poor workmanship. Multiple issues paint obvious mismatch had to take to another shop to fix. Geico agreed and paid for the 4k + repairs. Car was super dusty when picked up. Engine bay of newer BMW was super dusty. Avoid at all costs
Carl C.
04:52 30 Jan 18
David M.
23:11 26 Jan 18
Very pleasant staff and everything was taken care of professionally will highly recommend to others, good job collision pro's
Shannon S.
21:34 26 Jan 18
Gwen G.
18:12 12 Jan 18
Dawn H.
01:00 03 Jan 18
Easy Peasy.
tabitha C.
23:31 02 Jan 18
Second time we have used them. Always great service from receptionist and up! Thank you for the great job you did on our truck! Will tell friends about you also!
Giselle T.
04:30 23 Dec 17
They do a great job with my Car, wonderful costumer sevice !!!
Jamie L.
17:37 22 Dec 17
Cyndie H.
19:09 18 Dec 17
The customer service at Collision Pro's is PHENOMENAL!!!! Marcos was so awesome and pretty much everyone I've been in contact with at this company was so nice and helpful. The young lady sitting at the front desk this morning when i picked up my car was so sweet and helpful. I would highly recommend them to anyone who needs ANY kind of auto fixing up!
Bd D.
18:31 08 Dec 17
Jo J.
18:10 08 Dec 17
Rosie G
02:03 08 Dec 17
Best Collision Place in Chico! Great Customer Service, and friendly environment.
Marcia L.
18:09 18 Nov 17
Everyone at Collision Pros were so helpful and friendly. Chris was great about keeping us informed during the process, and our car looks and drives like new! Thanks so much! I highly recommend Collision Pros.
Suzy W.
00:06 16 Nov 17
Service was great. ..I would gladly recommend Collision Pros...thank you!Jere & Suzy Willcoxon
Raymond S.
19:05 11 Nov 17
The work was done well and on schedule by Collision Pros. They were very professional. Yes, I would call on them again.
Shelby B.
02:03 11 Nov 17
Collision Pros is amazing. Thank you for keeping a friendly but professional atmosphere. I appreciate the communication and all that yoy have done for me.
Robert G.
18:36 10 Nov 17
Supper awesome customer service. Went above and beyond when our insurance company would not. I will most definitely use Collision Pros in Chico every time I need auto body work completed. Chris constantly kept me updated and informed.
Mark M.
21:25 06 Nov 17
Fast and the work was good. Kept me informed throughout.
Christina R.
11:57 04 Nov 17
The people are great! They got my car done quickly and made sure that I had everything I needed. When I had questions they answered them with no problem. Collision Pros is a great team to work with.
Virge E.
00:42 04 Nov 17
Very professional, friendly and prompt. Seem honest, efficient and competent. I'm glad I picked this company for my collision repair. I'd refer them to anyone who needs this kind of quality service. They were great.
Mikal S.
21:56 31 Oct 17
Everything I needed, nothing I didn't ...
Alejandra V.
19:43 31 Oct 17
I have gotten work done on my cars twice with with Collision Pros, they always do an amazing job, they work with tons of insurances, and make the process so easy since day one! Recommend them 💯 %
Beatrice S.
20:29 27 Oct 17
Awesome service! As usual.
Casey S.
02:46 24 Oct 17
Hands down the most friendly, efficient and honest company! Tamara was patient, pleasant, thorough with my estimate, and more than willing to answer any and all of my questions. Knock on wood I don't have to, but will definitely return if need be in the future.
Diane V.
15:51 22 Oct 17
I had excellent service I could not ask for any better service everybody was so polite they were nice they were excellent excellent I went into Rent-A-Car they took care of everything I had to do nothing at all everything was ready I could not ask for better service and Chris he was excellent he was very very professional and very nice person thank you
Jose G.
22:46 20 Oct 17
Javier H.
18:17 20 Oct 17
Everyone I dealt with was very polite and genuinely made me feel like they cared about my car like it was their own. They kept me in the loop regarding what was being done with my car at all times and in the end they made my car look just like it did when I first drove it off the dealership lot.
Trevor G.
17:54 20 Oct 17
Professional and friendly atmosphere who makes sure the job is done right. Highly recommend.
Timothy R.
00:34 18 Oct 17
Collision Pro took very good care of my wife and I. She hit a deer coming off the freeway.They also found damage done prior to us owning the car that was not done right.They took care of that too.I would highly recommend Collision Pro to anybody looking for their car to be done right.
Sierra H.
23:55 03 Oct 17
Malak
23:14 29 Sep 17
The staff members were all super friendly and helpful. They let me know exactly what was going on, and fixed my car's issues quickly and efficiently.
Ryan R.
16:17 04 Feb 17
Brandon P.
02:14 22 Oct 16
I recently used this place to get my hood fixed on my 2006 Pontiac GTO, and there were a few hiccups along the way but the owner Brian as well as the shops manager Tye, they took care of any problem and concern through the whole process. Tye made sure personally that my car was taken care of as if it was his own and I have a lot of respect for him and the company. They put customers first. And I very much appreciate how they all handled my repairs. Thanks guys.
Rachel S.
07:56 27 Sep 16
If I could give 6 stars I would! Bryan who is the owner does a wonderful job hiring amazing staff. From the minute we called, Chelsea who helped us on the...
Yesenia P.
02:27 26 Aug 16
Fantastic service! My hood was caved in due to a hit and run on my parked car. Marcos did an amazing job replacing the hood and grille! The college semester just started and he was able to repair my car so quickly. The results were perfect, Thank you Marcos! I typically never write reviews but it is the least I can do for the fantastic job!
Kristie A.
17:31 26 Apr 16
Thank you for taking excellent care of us and getting us back on the road quickly. These guys worked hard, service was amazing and my car is back in tip top shape. I will suggest you to my friends and family. Thanks
Jason M.
22:24 25 Apr 16
I just bought a brand new F150 and somebody rear ends me on the way home from work. I was convinced it would never be the same. I also thought I would need to take it to the dealer. Well I was wrong on both. Turns out Collision Pros is certified to repair the new aluminum F150. Long story short, MY TRUCK LOOKS AMAZING! Looks like it did when I bought it at the dealer and comes with a lifetime guarantee.
michael L.
22:11 25 Apr 16
I love these guys! I was so worried my car wouldn't be right but it looks better than it did before the accident. Taylor and Charlie totally took care of me and kept me informed throughout the whole process. Thank you Collision Pros!!
John F.
15:33 17 Feb 16
Brought my truck in on an insurance claim. You are always a bit leary when its being paid for by the insurance company. However, they did an EXCELLENT job. Quality parts, good communication through the whole process, courteous and even turned the rental back in for me. Highly recommended. Great JOB! Collision Pros!!
Josh M.
22:42 29 Jan 16
Made me wait 14 minutes. Other than that decent service. I would probably shop around next time
Andrea H.
15:04 22 Jan 16
The service was excellent the repairs are awesome. Overall the staff was very helpful and professional. They took very good care of my vehicle and myself in terms of insurance and the rental car. They sent daily updates on my vehicle which I thought was fantastic, it was like I knew step by step what was going on. Thank you collisionPROS job well done.
Sarah B.
00:22 08 Aug 14
I just had my truck repaired at Collision Pros last week. I found the staff to be very helpful and super nice. They helped me with my insurance and they had a rental car all set up. I was impressed by their website updates that I could post to my Facebook feed! My truck looks great and they even detailed it! I would highly recommend them.
Google Rating
4.7
Based on 122 reviews
Collision Pros - Chico Location
4.7
T. H.
03:24 28 Sep 19
Absolutely wonderful staff and personnel I can NEVER say thank you enough for everything.
Danielle A.
19:30 23 Aug 19
Excellent, thorough job. The staff clearly has high standards and a strong work ethic. Ty went above and beyond.
Tye G.
01:03 22 Aug 19
Wow ! Took my truck in to get it paint matched and a spectacular job:) definitely recommend these guys!
Eric B.
18:20 01 Aug 19
They did an excellent job fixing my wife’s car after we were rear ended by a drunk driver on July 4th. They are very professional and top notch!
Joe W.
20:47 31 Jul 19
Horrible place and they recommend accurate auto which is another horrible shop the mechanic there sleep with my wife in the bathroom
Kjell J.
00:46 20 Jul 19
Toni N.
21:30 11 Jul 19
Friendly helpful and courteous staff
Jose G.
18:24 24 Jun 19
I dropped off my car on Monday, received a call on Friday that my car was ready, I live 45 minutes away so i couldn't show up that day. I didn't show up until Monday morning after working a long 12 hour graveyard shift just for them to tell me that my car wasn't even ready. They told me it will be ready on Tuesday morning. I called in the morning, I was told it wasn't going to be ready until Tuesday 5pm. I picked up my car late Tuesday night then they handed me the keys to the wrong car, a week went by and I noticed my license plate was missing. They never put my license plate back or never called me about it. The work was great but I won't go back there
Georgette C.
20:40 21 Jun 19
Joni Flucard S.
19:25 21 Jun 19
Meghan G.
06:27 21 Jun 19
We had to use them through our insurance on two separate occasions. They were always nice, quick, and made sure their work spoke for itself. They were very easy to communicate with and deal with in general. Our rental car person met us there for pick up and drop off. Over all amazing experiences with this company.
LaDonna H.
18:37 17 Jun 19
Derek B.
19:20 14 Jun 19
Luis R.
00:15 14 Jun 19
Moshe M.
23:40 12 Jun 19
Carissa D.
01:39 06 Jun 19
Kevin was great! Picked up my car washed and clean, it’s was super dirty! Some of the other front end employees may need a little work tho 🙂 all in all a great first experience, thanks!
Lori M.
16:02 25 May 19
Really easy to work with, frequent communication throughout the process, clean and welcoming waiting room.
Marco C.
02:47 24 May 19
Just had my 2018 Silverado font end replaced due to an accident from the other driver. Got it in and fully replaced in under 3 days, I think that deserves a 5 star review. Collision Pros did a super job on communication and always updated me with the progress.
Jill Van der H.
02:42 18 May 19
The staff was very professional and kept me informed of the progress on my car. I dropped it off to have the bumper replaced which of course they did, however, they made the entire car look like new. The interior and exterior were washed and buffed. This place is amazing-they go way beyond a minimum effort in what they do.
William A.
23:33 17 May 19
L Ann B.
14:38 11 May 19
My car is perfect... can't tell where damage was. Beautiful job. Great people....couldn't be happier.
Maddie H
01:29 10 May 19
Dianna G.
20:16 22 Apr 19
They did a great job!
Zachary M.
17:02 19 Apr 19
So I was backed into by someone and was sent here by their insurance to replace my driver's side headlight. First of all, they kept my car a week longer than they told me they would need it, supposedly because these idiots sent the parts to their HQ instead of their shop. They replaced my headlight with what looks like a junkyard fix. Looks worse than my busted light. The mounting was not repaired so the light is slightly crooked compared to the passenger side. On top of all of that my cars battery is dead as I get in the car to take it home so they had to jump me. Seriously the worst auto experience I've had. Not to mention they charged twice as much for the cost of one headlight when I could have done both headlights myself for half the price they charged for one. Highly recommend never going here and I hope people read this.
Pat H.
15:07 19 Apr 19
Excellent customer service, GREAT COMMUNICATION, coordination, and their quality of work is outstanding.
Mollie C.
00:42 19 Apr 19
Everyone there did a great job communicating with me the entire process, so I was never left guessing what was happening with my car. They are very detailed and make sure everything is as it should be when you pick it up.
Corey J.
16:30 16 Apr 19
Fixed my whip quick. In and out was fast.
Denise M.
19:34 10 Apr 19
Shawna H.
23:59 05 Apr 19
The service was great and they communicated very well. Thanks again for great service!
Ray L.
22:41 05 Apr 19
Collision Pros is By far one of the best place to go for exterior car repair/repaint. Their customer support is superb and the work they do on cars is amazing. Thank you Collision Pros team.
Amit R.
01:06 05 Apr 19
Great experience. Very good customer service and follow up. Cost was almost half the quote from another body shop in town. Did the repair in three days. The other shop was going to take 2-3 weeks.
Ernie P.
19:22 25 Mar 19
I was impressed by the whole experience. The job was handled well and professionally. I am very happy with the results. Looks like new.
latanya D.
20:38 24 Mar 19
Collusion Pro’s is a highly recommended place to go for car repairs. No stress, professional and courteous staff. They kept me informed every step of the way if there were any changes or concerns. Most importantly the did a phenomenal job in a quick and timely manner.
Bailey A.
22:14 22 Mar 19
Debra E.
20:52 20 Mar 19
Can't wait to get car repaired. They did an excellent job last time
Amissa V.
15:53 19 Mar 19
They are a great place with friendly staff. I had a hard time finding a rental car while they a had my truck and Mariah booked me one within minutes. I was so grateful. Thank you so much for taking care of my truck. I would definitely go to them again.
Jennifer c
02:16 19 Mar 19
Christine S.
16:07 18 Mar 19
This is the second car I have chosen to have fixed with them and as always my cat is fixed just as I expected. Thank you!
Tiffany H.
00:23 16 Mar 19
Everyone was so nice and professional. Mariah you rock! Thank you for making a stressful situation so much easier! My car looks brand new!
corinne P.
00:43 13 Mar 19
Professional, great communication and completed the job in a timely manner. I have used collision pro Chico several times and am always satisfied. They worked with my insurance and made a not fun matter easy!! I highly recommend collision pro.
Lindsay A.
01:18 09 Mar 19
Excellent service!! All staff were super welcoming and helpful! Answered every and any question I had right away. Awesome with keeping in touch with you on updates on the services you are receiving. Great place!!
Chris L
00:50 09 Mar 19
Great work and awesome customer service. Thank you collision pros.
lee J.
00:50 08 Mar 19
From the start, clusian pros were very professional and very diligent ... Worked well with my insurance company.. I was very impressed with the quality of their service and I would recommend them to anyone who wants the best work done by total professionals. Thank you again. Lee mark Jones -Realtor and customer.
Veronica V
02:21 07 Mar 19
I went in today for a dent on my car door. I have a 2017 Nissan Altima SV. I left my car and got it back that same day in the afternoon! The dent on the door was removed and it looks amazing! Fast and Friendly Service! Definitely recommend!
Jean M.
03:13 01 Mar 19
Staff very professional and customer service oriented. Very helpful.Car looks just like new. Service was fast and efficient.
Zachary W.
02:50 01 Mar 19
This was a very good experience in a bad situation. The staff was fast and friendly and did great work. We were able to do everything at the shop including picking up and dropping off the rental car. This will be our shop for life now.
Mike P.
00:55 21 Feb 19
Very courteous and friendly people to deal with from start to finish. I like that they kept me informed of every delay. I did not have to call them to check on my vehicle they always called me. This company is very professional and my repairs were done with Excellency. I definitely would recommend them
Charles S.
02:00 19 Feb 19
Stephanie at Collison Pros was great. She explained everything very well, and she kept me updated throughout the process. The work was completed quickly and well.
phillip H.
00:21 19 Feb 19
If you're looking for an auto body repair shop I would highly recommend collision pros. Friendly professional staff, the quality of work was excellent. Great communication and I wasn't expecting my vehicle to be so clean inside and out afterwards.
Rinee B.
18:21 15 Feb 19
Vanessa S.
17:54 13 Feb 19
Brad is an exceptional shop manager. After a rough start with this shop and a lot of miscommunications, he remedied the issue and took total care of me and my car. Thank you Brad for being so flexible and standing by your promise to make things right.
Matt A
14:50 09 Feb 19
Had my bumper replaced from a minor collision. They accidentally scheduled me for a month out instead of a week. When they realized this, they immediately made room in their schedule for me and got me in that day. Professional environment. The work turned out great and they washed my car inside and out before returning it to me.
Donna Sue Midwell Mandernacht V.
16:42 08 Feb 19
From the minute I walked in the door everyone was so helpful with the process of evaluating the damage to my car. Helping me get a rental car. Keeping me updated on my car.Unfortunately my car was not fixable. Thank you each one of you for helping me through this process. Yes I would definitely recommend Collision Pros.
roger B.
20:12 28 Jan 19
my truck experienced a issue with the repair work, collision pros at their expense lived up to their warranty at no additional charge to me. they went above and beyond to be honorable and make things right. I have no reason to complain and every reason to refer them.
Paige A.
20:06 25 Jan 19
Wonderful people!! And always get the job done and they do it right!! Will always come back!!
Alicia D.
19:13 24 Jan 19
Unfortunately I have had to use Collision Pro’s several times. But I am so happy with them each time. Office staff is awesome, Tamara is awesome she is very knowledgeable. I’m so glad that it has been Collision Pro’s who have always worked on my cars. My car always looks beautiful again
Joel S.
00:39 22 Jan 19
Felton P.
21:51 19 Jan 19
Have had several vehicles repaired here. Service was spot on each time which is why I've always come back when a vehicle needed repairs. Last time around though was not as smooth as previous experiences, there were a few bumps that made the process less than desirable. My reason for leaving 5 stars was how those hiccups were handled. Being in the service industry for over 2 decades I know that things will go wrong at times, but the most important thing is how those issues are resolved. In this instance they were handled quickly & professionally; and it was very much appreciated.
Naomi W.
18:12 17 Jan 19
Collision Pros is amazing! The whole process was quick and easy... they kept me up to date on everything. My vehicle looks great .... Thank You!
jenny G.
01:10 11 Jan 19
Ellen W.
01:11 08 Jan 19
My experience with Collision Pro has been phenomenal, Tamara has been an absolute delight to work with and flexible to my needs. The work on the car is fantastic and the whole experience has revived my hope in the customer service experience!!! Thank you Collision Pro!!
Maureen M.
15:42 07 Jan 19
Celeste P.
16:43 04 Jan 19
With my crazy up and down schedule they were very helpful and worked with me to give me the best times that worked for me. They as will provided excellent customer service. It was a pleasure to be able to know that my car was getting taken care of through them. They would give me updates when I called. I would definitely recommend this place to everyone.
Joseph D
21:37 02 Jan 19
Heather and the claims handling people are great. I did have to wait an extra week or so with the holidays and a defective part being delivered and re ordered. When I did pick it up a few little things werent done right so they had to keep it over the weekend but they got me a rental quickly and took care of it. The car looks good. I'm guessing with body work you should give them/yourself some leeway with the estimated time to repair. Nothing is engraved in stone. All in all, I'd recommend collision pros to friends and family.
darrel W.
00:43 02 Jan 19
Michaeli A.
21:20 31 Dec 18
I experienced being a victim of my first hit and run and I could not have been taken care of better than I was at collision pros. They were welcoming, friendly, and sympathetic. I was blown away with the results my car looks amazing as if nothing ever happened. They took great care of my car and cleaned the inside and outside as well. They are amazing
Courtney S.
01:52 29 Dec 18
omar L.
21:49 28 Dec 18
They were very accommodating and courteous. The process was so easy for me. I will and have recommended this company. I felt very informed and felt very comfortable asking questions. Thank you for your customer service. Your company was one of the best that I've experienced!
David B.
21:27 28 Dec 18
Nice helpful up front staff. Repaired issues with left/right electric windows perfectly and sealed broken sunroof so it would not leak. However, door handle stuck after they were done. When I came back I was told it was a “non-standard part” that had been shaved down so they could not do anything. Well, they were right it has been shaved down but as it was the same part on other door and “holding clips” fit perfectly I have a hard time believing the part is non-standard. Regardless, I expect the door to be returned in the same condition I left it in, regardless if parts are standard or not. However, when the repair person returned vehicle he had fixed the issue even though I was told they would not. Tempted to give them4 stars, but since what you do matters more than what you say, I’ve given them 5 stars.
Kelly N.
20:44 28 Dec 18
Deb G.
04:43 19 Oct 18
Very professional, friendly staff. Lifetime warranty on repairs. If you have any issues they will absolutely fix what you need without a hassel. I highly recommend this shop for your auto body needs!
Benjamin S.
06:54 04 Oct 18
Early this year, after my car was in an accident, after trying several other shops and getting the run around, I tried Collision Pros. Within minutes, my car was assessed, insurance was notified, and the process had begun. Rebecca and Tamara had everything under control, and Rebecca even arranged for a rental car! I was blown away. This is what doing it right looks like.
Kellie L.
19:17 29 Aug 18
Great customer service! Fantastic work!
Holly J.
18:23 22 Aug 18
I had a great experience at Collision Pros. They were very organized and provided me with detailed information and updates. Tamora was friendly, professional, and helpful. Every member of their staff that I came in contact with greeted me with a friendly smile and asked if I'd been helped. My vehicle was ready on time and looked great! Collision Pros not only repaired the damage to my vehicle, they made my 10 year old Jeep with 126K miles looks like new. Thank you!
Victoria G.
22:42 06 Jun 18
What a great team they have at collision pros. Tamara especially was very informative and kept me updated and involved. I felt like I had a personal assistant! I could not have had a better experience. They take care of everything!! It really was such great work and they made it so easy with my schedule. Thanks collision pros!!!
Ray Q.
19:28 27 Feb 18
Great team to work with and flexible with options for fixing up my car damage. Work completed on time and cost came in as expected from the quote so the Collision Pros team was spot on with the costs. This was the second car they fixed up for me so I can highly recommend as a repeat customer.
Shawn K.
17:18 23 Feb 18
A dear hit me, yes it ran right at my car. I had a significant amount of damage. Tamara, Mariah and Brad were a great help. I was kept in the loop there were no surprises, my car looks great. Not only did the process go smoothly the customer service was excellent. My call was always returned and many times it was them calling me to give me a status update. I strongly recommend Collision Pros to anyone in need of their services. You will not be disappointed. Thank you Collision Pros for everything you did for me and my family to get our car back to perfect!
Carol S.
03:39 23 Feb 18
I had a wonderful experience. This is our second visit. We returned because the first was excellent. Again everyone worked together and were consistent in their message to me about what to expect and when work would be complete. The work was perfection. They were incredibly thorough and made sure I knew exactly what work would be done. I like their guarantee of satisfaction even after I drive it home and find a question. I'll return and send my friends.
ava H.
20:51 07 Feb 18
Got the job finished on time. Driver's side seat smells like paint thinner and my left driver side rim with paste all over it other wise very professional and a great job with the body work.
Bradey B.
00:03 03 Feb 18
Michael D
07:03 31 Jan 18
Poor workmanship. Multiple issues paint obvious mismatch had to take to another shop to fix. Geico agreed and paid for the 4k + repairs. Car was super dusty when picked up. Engine bay of newer BMW was super dusty. Avoid at all costs
Carl C.
04:52 30 Jan 18
David M.
23:11 26 Jan 18
Very pleasant staff and everything was taken care of professionally will highly recommend to others, good job collision pro's
Shannon S.
21:34 26 Jan 18
Gwen G.
18:12 12 Jan 18
Dawn H.
01:00 03 Jan 18
Easy Peasy.
tabitha C.
23:31 02 Jan 18
Second time we have used them. Always great service from receptionist and up! Thank you for the great job you did on our truck! Will tell friends about you also!
Giselle T.
04:30 23 Dec 17
They do a great job with my Car, wonderful costumer sevice !!!
Jamie L.
17:37 22 Dec 17
Cyndie H.
19:09 18 Dec 17
The customer service at Collision Pro's is PHENOMENAL!!!! Marcos was so awesome and pretty much everyone I've been in contact with at this company was so nice and helpful. The young lady sitting at the front desk this morning when i picked up my car was so sweet and helpful. I would highly recommend them to anyone who needs ANY kind of auto fixing up!
Bd D.
18:31 08 Dec 17
Jo J.
18:10 08 Dec 17
Rosie G
02:03 08 Dec 17
Best Collision Place in Chico! Great Customer Service, and friendly environment.
Marcia L.
18:09 18 Nov 17
Everyone at Collision Pros were so helpful and friendly. Chris was great about keeping us informed during the process, and our car looks and drives like new! Thanks so much! I highly recommend Collision Pros.
Suzy W.
00:06 16 Nov 17
Service was great. ..I would gladly recommend Collision Pros...thank you!Jere & Suzy Willcoxon
Raymond S.
19:05 11 Nov 17
The work was done well and on schedule by Collision Pros. They were very professional. Yes, I would call on them again.
Shelby B.
02:03 11 Nov 17
Collision Pros is amazing. Thank you for keeping a friendly but professional atmosphere. I appreciate the communication and all that yoy have done for me.
Robert G.
18:36 10 Nov 17
Supper awesome customer service. Went above and beyond when our insurance company would not. I will most definitely use Collision Pros in Chico every time I need auto body work completed. Chris constantly kept me updated and informed.
Mark M.
21:25 06 Nov 17
Fast and the work was good. Kept me informed throughout.
Christina R.
11:57 04 Nov 17
The people are great! They got my car done quickly and made sure that I had everything I needed. When I had questions they answered them with no problem. Collision Pros is a great team to work with.
Virge E.
00:42 04 Nov 17
Very professional, friendly and prompt. Seem honest, efficient and competent. I'm glad I picked this company for my collision repair. I'd refer them to anyone who needs this kind of quality service. They were great.
Mikal S.
21:56 31 Oct 17
Everything I needed, nothing I didn't ...
Alejandra V.
19:43 31 Oct 17
I have gotten work done on my cars twice with with Collision Pros, they always do an amazing job, they work with tons of insurances, and make the process so easy since day one! Recommend them 💯 %
Beatrice S.
20:29 27 Oct 17
Awesome service! As usual.
Casey S.
02:46 24 Oct 17
Hands down the most friendly, efficient and honest company! Tamara was patient, pleasant, thorough with my estimate, and more than willing to answer any and all of my questions. Knock on wood I don't have to, but will definitely return if need be in the future.
Diane V.
15:51 22 Oct 17
I had excellent service I could not ask for any better service everybody was so polite they were nice they were excellent excellent I went into Rent-A-Car they took care of everything I had to do nothing at all everything was ready I could not ask for better service and Chris he was excellent he was very very professional and very nice person thank you
Jose G.
22:46 20 Oct 17
Javier H.
18:17 20 Oct 17
Everyone I dealt with was very polite and genuinely made me feel like they cared about my car like it was their own. They kept me in the loop regarding what was being done with my car at all times and in the end they made my car look just like it did when I first drove it off the dealership lot.
Trevor G.
17:54 20 Oct 17
Professional and friendly atmosphere who makes sure the job is done right. Highly recommend.
Timothy R.
00:34 18 Oct 17
Collision Pro took very good care of my wife and I. She hit a deer coming off the freeway.They also found damage done prior to us owning the car that was not done right.They took care of that too.I would highly recommend Collision Pro to anybody looking for their car to be done right.
Sierra H.
23:55 03 Oct 17
Malak
23:14 29 Sep 17
The staff members were all super friendly and helpful. They let me know exactly what was going on, and fixed my car's issues quickly and efficiently.
Ryan R.
16:17 04 Feb 17
Brandon P.
02:14 22 Oct 16
I recently used this place to get my hood fixed on my 2006 Pontiac GTO, and there were a few hiccups along the way but the owner Brian as well as the shops manager Tye, they took care of any problem and concern through the whole process. Tye made sure personally that my car was taken care of as if it was his own and I have a lot of respect for him and the company. They put customers first. And I very much appreciate how they all handled my repairs. Thanks guys.
Yesenia P.
02:27 26 Aug 16
Fantastic service! My hood was caved in due to a hit and run on my parked car. Marcos did an amazing job replacing the hood and grille! The college semester just started and he was able to repair my car so quickly. The results were perfect, Thank you Marcos! I typically never write reviews but it is the least I can do for the fantastic job!
Kristie A.
17:31 26 Apr 16
Thank you for taking excellent care of us and getting us back on the road quickly. These guys worked hard, service was amazing and my car is back in tip top shape. I will suggest you to my friends and family. Thanks
Jason M.
22:24 25 Apr 16
I just bought a brand new F150 and somebody rear ends me on the way home from work. I was convinced it would never be the same. I also thought I would need to take it to the dealer. Well I was wrong on both. Turns out Collision Pros is certified to repair the new aluminum F150. Long story short, MY TRUCK LOOKS AMAZING! Looks like it did when I bought it at the dealer and comes with a lifetime guarantee.
michael L.
22:11 25 Apr 16
I love these guys! I was so worried my car wouldn't be right but it looks better than it did before the accident. Taylor and Charlie totally took care of me and kept me informed throughout the whole process. Thank you Collision Pros!!
John F.
15:33 17 Feb 16
Brought my truck in on an insurance claim. You are always a bit leary when its being paid for by the insurance company. However, they did an EXCELLENT job. Quality parts, good communication through the whole process, courteous and even turned the rental back in for me. Highly recommended. Great JOB! Collision Pros!!
Josh M.
22:42 29 Jan 16
Made me wait 14 minutes. Other than that decent service. I would probably shop around next time
Andrea H.
15:04 22 Jan 16
The service was excellent the repairs are awesome. Overall the staff was very helpful and professional. They took very good care of my vehicle and myself in terms of insurance and the rental car. They sent daily updates on my vehicle which I thought was fantastic, it was like I knew step by step what was going on. Thank you collisionPROS job well done.
Sarah B.
00:22 08 Aug 14
I just had my truck repaired at Collision Pros last week. I found the staff to be very helpful and super nice. They helped me with my insurance and they had a rental car all set up. I was impressed by their website updates that I could post to my Facebook feed! My truck looks great and they even detailed it! I would highly recommend them.
Yelp Rating
4.5
Based on 40 reviews
Collision Pros - Chico Location
4.5
John R.
19:52 07 Oct 19
Very good service. All promises kept. I feel like the manager was very attentive to my needs and helped out a lot. The staff gave me information about my...
Francisco C.
19:58 03 Oct 19
This place did amazing work! After being the victim of a car accident. Chico Collision Pros repaired my car beyond my expectation and even washed it. Chico...
Stuart H.
14:41 30 Jul 19
They have had our van for nearly weeks to repair some auto body damage. We originally were told 1 week, then it was another week, then it was another week....
Tim P.
01:17 07 Apr 19
This is a revised review as previously I gave a negative one. The owner, manager and staff have been wonderful in working through the bumps in the road that...
John H.
11:04 27 Jan 19
At least they gave me a quote as a walk in. However, the guy inspecting my car must have not been listening to what I was telling him or didnt care and...
Rachel S.
07:56 27 Sep 16
If I could give 6 stars I would! Bryan who is the owner does a wonderful job hiring amazing staff. From the minute we called, Chelsea who helped us on the...
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